SHIPPING & DELIVERY FAQ
ABOUT OUR JUICES
Where does the inspiration for PEB juices come from?
PEB’s Caribbean-inspired juices are freshly and naturally made with a taste of the Islands. And with extra time, we can craft special orders — if you’d like “zero-added sugar,” for instance, make your request. We’ll use the same packaging attached with a note: “No Added Sugar.”
What will I receive in my juice delivery?
The contents of your shipment will include the juices and beverages you ordered c/o insulated packaging with ice packs to ensure freshness and safe-keeping.
When will my items ship?
Orders usually ship within 48 business hours, Monday-Thursday. We are taking extra precautions given the COVID-19 health crisis, so there may be delays. However, we provide our customers updates once your order ships frozen via UPS Ground.
Order cut-offs are 5pm Eastern Time for next day shipping.
Orders placed after 5pm on a Thursday will ship the following Monday.
For orders that require Express (overnight delivery) from NY to CA, please email firstname.lastname@example.org or call 718-671-5631.
How do Holidays impact my shipment?
During Holiday periods, shipments may be delayed as our shipping partners shut down.
Please place orders 4 days prior to a Holiday to ensure delivery, as noted above.
Will there be contactless delivery?
We work with UPS Ground to offer contactless delivery service during this time. UPS may not ring your doorbell when the package arrives: please check your lobby, vestibule or front step.
My juices didn't arrive frozen: Is it okay to drink and/or refreeze it?
Yes: We ship all of our juices frozen. Our packaging is designed to ensure that it is safe with 2 - 4 day shipping.
Note: When your juices are shipped frozen, it is possible that they may arrive thawed if it is warmer than 60 degrees-F; still, thawed juices are safe to re-freeze.
How long can I refrigerate/freeze juices?
Please keep your juices refrigerated or frozen at 40 degrees or lower: drink citrus juices within 6 weeks; and nutty-juices and dairy- based juices within 2 weeks of thawing. You can freeze your juices for one year, but quality degrades over time as freezer burn sets-in.
Why do packages have different labels?
You might receive juices that are labeled differently. That's not a mistake. It's a result of our transition from previous packaging to our new packaging for 2021. Regardless of the label used, your juices will be made and shipped fresh.
If you have other questions or other concerns, please contact us directly.ATTN.
Pat’s Exotic Beverages (PEB)