Pat’s Exotic Beverages Returns & Refunds Policy

We want every Pat’s order to arrive in great condition. If something isn’t right, please let us know so we can help.

Perishable products

Because our beverages are perishable, we do not accept physical returns or exchanges. Please do not ship beverages back to us. This does not prevent you from requesting a refund or replacement for an eligible issue described below.

Problems with your order

Inspect your delivery immediately upon arrival and report any problems the same day whenever possible. All visible delivery issues must be reported to info@patsexoticbeverages.com no later than 48 hours after delivery, including:

• Damage: Bottles arrive broken, leaking, or with damaged seals.

• Order errors: Items are missing, incorrect, or expired when delivered.

• Quality concerns: A beverage appears spoiled or arrives warm rather than properly chilled.

Include your order number, a description of the issue, and the number of affected bottles. Photos are required for all product-related refund or replacement requests, including missing or incorrect items, broken bottles, leaking bottles, damaged seals, and other damage or quality concerns. We cannot process these requests without supporting photos.

For missing items, photograph all items received and the packaging. For damage or quality concerns, photograph the affected bottles, labels, and packaging without handling broken glass or exposing yourself to unsafe products. For temperature concerns, include a thermometer reading if available in addition to the required photos.

Do not taste a beverage to check whether it is safe. Do not consume products that appear spoiled, have compromised seals, or arrive warm. You do not need to keep unsafe products while waiting for our response; photograph the issue first if it is safe to do so.

If a quality issue was not reasonably apparent at delivery, contact us promptly after discovering it. We will review the storage conditions, product date, and circumstances rather than automatically declining the request because 48 hours have passed.

Refunds and replacements

Confirmed company errors qualify for free replacement of the affected items, including replacement shipping. We will review photos and order details before confirming a replacement. Product-quality concerns and carrier-related delivery problems will be reviewed individually. If an approved replacement is unavailable, we will issue a refund for the affected items.

If only part of a bundle is affected, the refund will reflect the amount paid for those items, including any applicable discount and tax. If the entire order is unusable or never arrives because of a fulfillment or carrier issue, an approved full refund will include the original shipping charge. For partially affected orders, any shipping refund will be reviewed based on the circumstances.

Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the credit. Promotional purchases remain eligible for help with verified delivery or quality issues.

Delivery and storage

Please check your shipping address before placing an order and arrange for prompt collection when it arrives. You are responsible for refrigerating or freezing your beverages immediately upon receipt and following the storage instructions on each product label.

Juices may arrive thawed rather than frozen solid. They are suitable to consume upon delivery if they have remained properly chilled at 40°F (4°C) or below, the seals are intact, and there are no signs of spoilage. Follow the product label’s use-by and handling instructions. Thawing alone does not qualify an order for a refund or replacement.

We do not provide refunds or replacements for problems caused by an incorrect or incomplete shipping address supplied by the customer at checkout, a refused delivery without prior agreement, or failure to refrigerate or freeze products immediately upon receipt. This includes spoilage or damage caused by leaving a delivery outside or otherwise without proper cold storage after delivery. These exclusions do not apply when Pat’s or the carrier caused the problem or when the products arrived compromised.

We do not provide refunds or replacements for packages stolen after the carrier confirms delivery to the correct shipping address provided at checkout. Customers are responsible for arranging a secure delivery location and promptly collecting their packages.

If tracking shows delivery but you cannot locate your package, check the delivery photo or location details, your building’s mailroom, and with other household members. You must file a missing- or stolen-package claim with the shipping carrier and email info@patsexoticbeverages.com with your order number, tracking number, and carrier claim number. If the carrier will not accept your claim or requires the sender to submit it, send us its response so we can assist with the next steps. Starting a claim or receiving our assistance does not guarantee reimbursement from the carrier or a refund or replacement from Pat’s.

This theft exclusion does not apply to packages lost in transit or delivered to the wrong address because of a Pat’s or carrier error. A carrier delay does not, by itself, make an order ineligible for help if the beverages arrive compromised.

Taste preferences and changes of mind

We do not offer refunds solely because a flavor does not suit your personal taste or you change your mind after an order enters fulfillment. If you believe a flavor difference signals a quality problem, please contact us so we can review it.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We can cancel and refund an order only if fulfillment has not started; changes and cancellations are not guaranteed once preparation or packing begins. This restriction does not affect eligible delivery or quality claims.

For monthly subscriptions, submit your cancellation request to info@patsexoticbeverages.com before your next scheduled monthly billing date to stop that renewal and future charges. Include your name, the email address associated with your subscription, and your order or subscription number. Requests received before the next scheduled monthly billing date will apply to that renewal, even if our team responds afterward.

Canceling a subscription does not automatically cancel an order that has already been charged. If you also want to cancel that order, tell us in your message; cancellation is available only before preparation, packing, or fulfillment begins. If approved, we will refund the canceled order and its associated shipping charges to the original payment method.

Purchases from other sellers

This policy applies to consumer orders placed directly with Pat’s Exotic Beverages. For purchases made through a retailer or third-party marketplace, contact that seller first for its refund process. Please also notify us of any product-quality or safety concern so we can investigate.

Wholesale, catering, and custom orders are governed by the terms provided with the applicable order or agreement. Nothing in this policy limits rights available under applicable law.

Contact us

Email info@patsexoticbeverages.com with your order number, a description of the issue, and any required photos. Our team will review your request and contact you about next steps.