Pat’s Exotic Beverages Shipping Policy

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Last updated:  9/24/2026

Shipping availability and charges

We ship to eligible United States addresses for which delivery service is offered at checkout. Available shipping methods and charges are displayed before you complete your purchase.

Provide a complete delivery address that can receive packages from the selected carrier, including an apartment, suite, or unit number when applicable. Contact us before ordering if you are unsure whether your address can receive a perishable shipment.

Order processing and shipping schedule

Our standard shipping method is UPS Ground. Orders generally ship within 48 hours of receipt, Monday through Thursday, subject to the destination-specific shipping schedule below. This shipping window is separate from carrier transit time and is not a promise of delivery within 48 hours.

• Local destinations: New York, New Jersey, Connecticut, and eastern Pennsylvania; shipping Monday through Friday.

• Other Eastern and Central time-zone destinations: Shipping Monday through Wednesday.

• Mountain and Pacific time-zone destinations: Shipping Monday.

Orders received after 5 p.m. on Thursday generally ship the following Monday or Tuesday, subject to the destination’s applicable dispatch schedule. Weekend, holiday, and carrier closures may affect processing and dispatch.

For express or overnight delivery requests, contact info@patsexoticbeverages.com before ordering. Availability must be confirmed; requesting express delivery does not guarantee same-day dispatch.

Delivery estimates and delays

Delivery estimates depend on your destination and selected shipping method. Unless we expressly confirm a guaranteed service for your order, estimated arrival dates are not guaranteed.

We recommend placing holiday orders at least one week in advance. Weather, carrier disruptions, holiday closures, and other unexpected conditions can affect delivery, so ordering in advance does not guarantee a specific arrival date.

If we cannot ship within the timeframe promised for your order, we will notify you and provide any required choice to accept a delay or cancel for a refund. Our cancellation restrictions do not remove rights relating to delayed or unshipped orders under applicable law.

Frozen shipping and immediate storage

Our beverages are shipped frozen with insulated packaging and ice packs. They may arrive thawed rather than frozen solid.

Inspect your order immediately and refrigerate or freeze your beverages immediately upon receipt. Follow the storage instructions and use-by dates on each product label.

Thawed beverages are suitable to consume if they have remained properly chilled at 40°F (4°C) or below, their seals are intact, and there are no signs of spoilage; see federal guidance on chilled deliveries. Thawing alone does not qualify an order for a refund or replacement.

Your beverages should arrive cold, not warm. If they arrive above 40°F or you are unsure whether they stayed properly chilled, do not consume or refreeze them. Contact us promptly with photos and a temperature reading if available. Do not taste a product to determine whether it is safe.

Your delivery responsibilities

Please verify your shipping address before completing checkout, arrange a secure delivery location, and collect your package promptly. A carrier may leave a package without ringing the doorbell, so monitor the delivery information and check your designated delivery area.

We do not provide refunds or replacements for problems caused by:

• Address errors: An incorrect or incomplete address supplied by the customer at checkout.

• Improper storage: Failure to refrigerate or freeze products immediately upon receipt, including leaving a delivery outside or without proper cold storage.

• Refused deliveries: Refusing a delivery without prior agreement.

These exclusions do not apply to problems caused by Pat’s or the carrier, products that arrived compromised, or rights provided by applicable law.

Damaged, leaking, missing, or incorrect products

Inspect your delivery immediately and report visible problems the same day whenever possible, but no later than 48 hours after delivery. Email info@patsexoticbeverages.com with your order number, a description, and the number of affected bottles.

Photos are required for all product-related refund or replacement requests, including broken or leaking bottles, damaged seals, missing or incorrect items, and other damage or quality concerns. We cannot process these requests without supporting photos.

For missing items inside a delivered package, photograph all items received and the packaging. For damaged or incorrect products, photograph the affected bottles, labels, and packaging without handling broken glass or exposing yourself to unsafe products.

Confirmed company errors qualify for free replacement of the affected items, including replacement shipping. Other delivery and quality concerns are reviewed individually under our Returns & Refunds Policy.

If a quality issue was not reasonably apparent at delivery, contact us promptly after discovering it so we can review the circumstances.

Missing or stolen packages

If tracking shows delivery but you cannot locate the package, check the delivery photo or location details, your mailroom or front desk, and with household members.

You must file a missing- or stolen-package claim with the shipping carrier. Email info@patsexoticbeverages.com with your order number, tracking number, and carrier claim number. If the carrier will not accept your claim or requires the sender to file it, send us its response so we can assist.

We do not provide refunds or replacements for packages stolen after the carrier confirms delivery to the correct shipping address provided at checkout. This exclusion does not apply to packages lost in transit or misdelivered because of a Pat’s or carrier error.

Filing a claim or receiving assistance from Pat’s does not guarantee carrier reimbursement or a refund or replacement. No product photos are required for a package you never received; provide the tracking and claim information instead.

Address changes, subscriptions, and returns

Contact us immediately if you need to correct an address or cancel an order. Changes and cancellations are available only before preparation, packing, or fulfillment begins, except where applicable law provides otherwise.

Monthly subscription shipments follow this Shipping Policy. Canceling a subscription stops future renewals but does not automatically cancel an already-charged order; see our Subscription & Order Cancellation Policy.

We do not accept physical returns of beverages. Please review our Returns & Refunds Policy for complete claim and remedy terms.

Contact

For shipping questions or assistance, contact:

• Business: Pat's Exotic Beverages

• Email: info@patsexoticbeverages.com

• Phone: 646.345.3958

• Mailing address: Pats Exotic Beverages, 2919 Tiemann Avenue, Suite 1, Bronx NY 10469, United States

The mailing address is for correspondence, not product returns. Do not ship beverages back to us.